Related information - EECU

Lost or stolen cards



If your Visa Debit or rediCARD is lost or stolen it is important that you report the loss or theft to EECU as soon as possible. Early notification ensures that any possibility of the card being accessed fraudulently is minimised and EECU can arrange for a replacement card sooner.

Click here to find out more about Lost or stolen cards.

Report suspected fraud



If you notice any unusual transactions on your account, please contact the credit union immediately on 1300 65 3328 (or +61 3 9608 8301 from overseas).

Click here to find out more about Reporting suspected fraud.

Visa Debit card regular payment



EECU recommends that you do not provide your Visa Debit card number to suppliers for charging amounts to your account, as the card number and/or expiry date can change if the card is lost, stolen or replaced. A better option is to set up a direct debit by providing your supplier with EECU’s BSB number (802-254) and your member number.

For more information on regular payments click here.

EECU also provides a template for members to record details on any regular payment arrangement that has been established on a Visa Debit card. Click here to download a copy of the regular payment template.

Online Shopping



When shopping online, EECU recommends that you only use secure payment options recommended by the merchant such as direct debit of your Visa Debit card, or with Pay Pal. EECU also provides additional security to your card with Verified by Visa. Verified by Visa is an easy to use fraud prevention program that confirms your identity when you shop online with any participating online merchant.