Privacy - EECU
Nature of Privacy Statement
|This Privacy Statement has been published for all users of the products and services of EECU Limited ("EECU"). It explains how we protect your privacy and how we collect, store, use and disclose your personal information. |
EECU applies the Federal Government's National Privacy Principles as its benchmark to ensure that your personal information is handled in a manner that complies with our legal obligation.
Collection of Personal Information
|EECU may collect personal information from you or a third party, where permitted by law, for the purposes of establishing a financial services relationship with you. This may be undertaken by a number of methods, including, but not limited to, paper application and service request forms, electronic means and verbal communication.|
This personal information generally includes details relating to your name, residential and mailing addresses, telephone and other contact details, date of birth, income and other financial details. We may also collect additional personal and sensitive personal information from you where necessary and authorised by law or where you consent to such collection.
Also, if you want to do business anonymously with EECU, or you provide incomplete or inaccurate information, EECU may not be able to provide you with the services and products you request.
Using and Sharing Your Personal Information
|Generally, EECU may use or disclose your personal information for the following purposes:|
|Information may be collected and used by EECU, it may be shared within EECU and it may be shared with a third party. At all times EECU will undertake to maintain the integrity and privacy of your personal information. |
Where EECU contracts out some of its functions to third parties we provide the personal information necessary to complete only the task required. EECU also undertakes to employ only ethical third party suppliers and we prohibit them from misusing your personal information. This includes transferring personal information to third party suppliers located outside Australia.
In addition to the above, EECU undertakes to keep personal information we hold about you confidential. This duty applies except where you have consented expressly or by implication to its release; where we are compelled by law to its release; where your actions can be construed as releasing EECU from its duty to you; or where it's in the public interest, within the law, to disclose your personal information.
Please always remember that your consent is important to us. But if you do not consent to certain uses of your personal information, EECU may not be able to provide you with full use of its range of products and services.
The Accuracy of Your Personal Information
|To provide you with the best possible service, it is important that the personal information we hold about you is as accurate as possible. We take reasonable steps to ensure this is the case. But if any of the personal information is not accurate or the personal information you have provided has changed we request that you contact EECU. |
Where the personal information we hold about you is no longer relevant to the purposes for which it was collected and its retention is not required by law or for legal action, we will either destroy it or de-identify it.
The Secure Storage of Your Personal Information
|EECU protects the personal information that we hold from misuse and loss. We will take all reasonable steps to keep any identifiable personal information protected from unauthorised access, modification and disclosure. This includes personal information that may be stored in hard copy documents, as electronic data or in EECU software and systems. Your personal information will also be recorded, amended and deleted only by authorised and secure means.|
Access to Your Personal Information
|You can request that EECU provide you with access to your personal information, and if able, we will provide you with this access. If we are unable to provide this access we will notify you of why. |
We will not charge you a fee for you to lodge a request for access to your personal information. But where access to your personal information is supplied, a fee covering the reasonable costs of supplying such access may apply.
We will also undertake to clearly identify you or your agent prior to the release of any of your personal information. Please note, the personal information that you can access may be limited by law or by commercial imperatives allowable within the law. Your request will be dealt with within a reasonable time.
Promotional and Direct Marketing Material
|To assist you to gain the maximum benefit from your financial services relationship with EECU, we will, from time to time, contact you to tell you about products or services which may be of interest to you. If you do not wish to receive this information from us or you do not want to have this contact with us, you may tell us at any time. This choice can be communicated in writing to Reply Paid 400 Melbourne Vic 3001, by telephoning one of our Member Relationship Officers on 1300 65 3328, or by facsimile on 03 9608 8305. Please include your membership number with your request.|
Use of the EECU Web Site
Changes to This Privacy Statement
|To ensure that this Privacy Statement remains up to date, we may make changes to it at any time for any reason. This Privacy Statement was last amended on 12/12/2001.|
Feedback and Resolution of Your Concerns
|The staff of EECU are available to explain any of the information contained in this Privacy Statement.|
If you would like more information regarding this Privacy Statement, if you wish to make a comment regarding this Privacy Statement or if you think we have breached this Privacy Statement, please contact us. You can do this in writing, by telephoning one of our Member Relationship Officers on 1300 65 3328, by facsimile on (03) 9608 8305, or by email to one of our offices. Please also feel free to refer to our Member Concerns, Complaints or Comments form. This is available in all of our offices or upon request by phoning 1300 65 3328.
If you believe that the privacy of your personal information has been compromised, you are entitled to have the matter investigated. To do this, please contact the person or branch of EECU that you have been dealing with. If this is impractical, please contact the Senior Manager Member Relations in our Melbourne Office on (03) 9608 8300 during normal business hours.
EECU will respond to your matter promptly. Where resolution of the issue cannot be achieved within a reasonable time, we will advise you of the expected time frame.