Lost or stolen cards

Lost or stolen cards - EECU

To report a lost or stolen card



If your Visa Debit or rediCARD is lost or stolen, it is important that you report the loss or theft to EECU as soon as possible. Early notification ensures that any possibility of the card being accessed fraudulently is minimised and EECU can arrange for a replacement card sooner.

Contact EECU on 1300 65 3328 or +61 3 9608 8301.

To order a replacement card



To order a replacement card, please complete the Card Application form and post or fax to EECU as soon as possible.

A new card and PIN will be sent to you as soon as possible. You will need to activate the new card before you can use it. You can activate your card via Internet Banking if you are registered for this service or by returning the slip enclosed with the PIN. PIN change terminals are available at the Melbourne and Sale offices to enable you to select a PIN of your own choice. You can also change your PIN at any credit union owned rediATM throughout Australia.

EECU can also arrange a 24 hour emergency replacement card or emergency cash advance to assist you if your circumstances require. Fees and charges apply.


Visa Global Assistance



No matter where you are in the world Visa Global Assistance can also help.

If your card is lost or stolen
Visa Global Assistance can arrange a 24 hour emergency replacement card or emergency cash advance to assist you if your circumstances require. Fees and Charges apply.

Related information
Report card fraud